Service Account Manager

Account Management Focus:

-Serve as the main contact for strategic customers, ensuring seamless post-sales support.

-Establish and maintain strong customer relationships to foster long-term partnerships.

-Understand and address customer needs to ensure satisfaction and retention.

Operational Responsibilities:

-Monitor charger status and uptime, promptly escalating urgent issues.

-Coordinate with service teams to manage dispatches, warranty processing, and new station installations.

-Ensure all service level agreements (SLAs) are met according to specifications.

Reporting and Collaboration:

-Generate weekly and quarterly status reports including KPIs for customer review.

-Work cross-functionally across the organization to resolve issues efficiently.

-Manage planning, alignment, stakeholder collaboration, and budgets for Field Service Campaigns.