Field Coordination Specialist

Diagnose problems and rapidly execute appropriate solutions to ensure our clients' uptime targets are met. As part of the Field Coordination team you will:

Rapidly respond to and address field technician concerns as they arise

Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges

Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack

Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution

Work internally across multiple departments to ensure and support the delivery of a world class customer experience

Build a strong, trusting relationship with internal stakeholders through fluid and timely communication

Identify opportunities to proactively address potential challenges

Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution

Assist our Field Service Team via timely confirmation of on-site visits and facility reviews

Work with our Partner organizations to fulfill a seamless experience for their customers

Respond to inventory concerns raised by our supply chain team to account for hardware

Other responsibilities as directed by the Field Coordination Manager.