Job Description
The Senior Customer Success Manager is responsible for driving value realization, creating renewal readiness, and ensuring the success of Kinaxis' large enterprise customers. This role involves leading a consultative approach to program delivery and fostering strong relationships with internal and customer executive stakeholders. You will advocate for customer needs to maximize the value of Kinaxis solutions, monitor customer health, and facilitate adoption. In addition to monitoring customer health and facilitating adoption, the Senior CSM will take on light commercial responsibilities, such as managing licenses, user scenarios, and solution usage. This role works closely with Sales to identify and hand over upsell, cross-sell, and Next-Sell opportunities while aligning solutions with customer business objectives.
About Kinaxis
Kinaxis is a global leader in end-to-end supply chain management, enabling supply chain excellence for all industries and supporting 40,000+ users in over 100 countries.