Act as an intermediary between partners and the SOC team, providing exceptional customer support via phone, email, and chat.
Break down complex SOC concepts, log data, and product behavior into digestible guidance for partners.
Collaborate with internal teams to troubleshoot product issues and advocate for partner needs.
Huntress is a cybersecurity company founded by former NSA operators, offering enterprise-grade security to businesses of all sizes. It is a fully remote global team securing over 5M endpoints and 11M identities, with a culture of passionate ethical hackers.
Lead complex customer escalations from assessment through resolution, restoring trust with enterprise clients.
Coordinate cross-functional investigations across R&D, Engineering, Product, and Support teams.
Translate technical findings into clear communication for operational and executive stakeholders.
Our partner is a company in enterprise cybersecurity, focused on restoring customer trust through high-impact technical support. They are a fast-moving organization that values empathy and strong cross-functional collaboration, seeking a Critical Situation Manager to lead complex escalations.
Lead end-to-end incident response for complex security events targeting executives and high-profile individuals.
Investigate compromised accounts, mobile threats, and financial fraud across Windows, macOS, iOS, Android, and Linux.
Mentor responders, map attacks against the kill chain, and provide white-glove client support during crises.
BlackCloak protects corporate executives and high-profile individuals in their personal lives, mitigating risks to families, companies, reputation, and finances. It is an extremely fast-growing company with a validated product and an impressive Fortune 500 client base across all industries.
Partner with customers to increase their security posture by reviewing potential threats and positioning Huntress as a solution.
Collaborate across Sales, Marketing, Support, and Engineering to voice customer needs and drive improvements in a fast-moving environment.
Provide technical first impressions by diving into product details and offering insightful guidance to prospective customers.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. They now secure more than 5 million endpoints and 14 million identities worldwide, backed by a 24/7 human-led Security Operations Center.