Act as a liaison between partners and the Security Operations Center, providing exceptional customer support via phone, email, and chat.
Break down complex SOC concepts and product behavior into digestible guidance for partners, ensuring understanding during incidents.
Collaborate with internal teams to clarify detection coverage and product issues, while advocating for partner needs and improving documentation.
Huntress is a cybersecurity company that provides enterprise-grade managed security products to protect businesses. Founded in 2015, the company protects over 4 million endpoints and 7 million identities worldwide with a fully remote team.
Triage, investigate, and respond to alerts from the Huntress platform daily.
Perform tactical review of EDR telemetry, log sources, and forensic artifacts to determine root causes and provide remediations.
Contribute to detection engineering and collaborate with a passionate team dedicated to protecting companies from cyber-attacks.
Huntress is a cybersecurity company founded in 2015 by former NSA cyber operators, providing enterprise-grade cybersecurity to businesses of all sizes. They secure over 5M endpoints and 14M identities worldwide with a 24/7 human-led SOC and a remote-first culture.
Provide initial partner support and resolve customer inquiries with top-tier customer service.
Walk customers through problem-solving processes and escalate incidents as needed.
Follow up on issues, see them through to resolution, and improve documentation.
Huntress provides enterprise-grade managed cybersecurity products as an affordable SaaS, protecting over 4 million endpoints and 7 million identities worldwide. Founded in 2015 by former NSA operators, the fully remote team values transparency, honesty, and going above and beyond to break down barriers to cybersecurity.
Analyze, investigate, document, and report on security alerts and potential incidents in customer environments.
Serve as an incident coordinator for urgent security events requiring response, containment, and remediation.
Stay up-to-date on security training, certifications, and emerging threats while providing security consultation to customers.
CyberSheath is a rapidly growing Managed Security Services Provider offering cybersecurity compliance and threat mitigation for the Defense Industrial Base. The company is expanding its team and fosters a fully remote work environment with a focus on security operations.
Drive expansion, retention, and long-term partner loyalty as a trusted advisor to MSP partners.
Build strong relationships with multiple stakeholders and deliver solutions that increase customer satisfaction and adoption.
Use AI tools to prepare for partner meetings, summarize calls, and stay organized to move faster with sound judgment.
Huntress is a cybersecurity company founded by former NSA operators, providing enterprise-grade managed security solutions to businesses of all sizes. They are a fully remote global team of passionate experts, protecting over 5 million endpoints worldwide, with an inclusive culture and a one-team advantage.
Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.
Serve as a primary support contact for pre-offsite questions and provide clear follow-through before, during, and after each event.
Attend company offsites to support the event planner, coordinate onsite logistics, and provide real-time employee experience support.
Support virtual events by monitoring chat, scrubbing attendee lists, and coordinating reminders to ensure smooth experiences.
Huntress is a cybersecurity company founded by former NSA operators that provides enterprise-grade security to businesses of all sizes. They are a remote-first team securing over 5 million endpoints and 14 million identities, with a culture centered on giving a damn and supporting each other.
Drive net new MSP business by partnering cross-functionally and working with SDRs on prospecting.
Manage the full sales cycle from discovery and scoping to pricing and closing new partner relationships.
Serve as a trusted advisor and industry expert, staying current on competitors and turning client feedback into actionable strategies.
Huntress is a cybersecurity company that provides enterprise-grade security products to businesses of all sizes. They have a fully remote global team protecting over 5 million endpoints and 14 million identities, with a culture of passion and ethical hacking.
Lead complex customer escalations from assessment through resolution, restoring trust with enterprise clients.
Coordinate cross-functional investigations across R&D, Engineering, Product, and Support teams.
Translate technical findings into clear communication for operational and executive stakeholders.
Our partner is a company in enterprise cybersecurity, focused on restoring customer trust through high-impact technical support. They are a fast-moving organization that values empathy and strong cross-functional collaboration, seeking a Critical Situation Manager to lead complex escalations.
Serve as primary post-sales point of contact for industrial clients, driving adoption and satisfaction.
Develop deep understanding of Dragos’ OT cybersecurity offerings to align solutions with customer goals.
Own customer success plans, conduct business reviews, and collaborate with sales and engineering teams.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems. The remote-first mission-driven team across North America, Europe, Middle East, and APAC is built on authenticity, transparency, and trust.
Participate in process improvement initiatives and maintain knowledge of ITIL best practices.
Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.
Manage the information security ticketing process and serve as initial point of contact for security events.
Provide technical support, investigate alerts, and document resolutions.
Collaborate with GRC and other teams to improve security processes and awareness.
The partner company is a distributed organization focused on information security. The company size is not specified, but it offers a remote-first culture with comprehensive benefits.