Director of Call Center

Seeking a highly experienced, data-driven Director to lead and manage our 3rd party vendors for our Pano Intelligence Centers in India and the Philippines. This leader will oversee the delivery of actionable intelligence to our customers, combining strategic leadership with analytical expertise to drive customer satisfaction, streamline operations, and generate measurable business impact. This is a high-visibility role where you will shape the future of our intelligence centers and play a critical part in delivering value to our global customers. Foster a culture of accountability, performance excellence, and continuous improvement. Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the analytics team. Implement scalable processes and training programs to support team development and efficiency. Collaborate with cross-functional teams to ensure service delivery. Establish feedback loops to ensure performance insights inform product roadmaps and service enhancements.