Job Description
As a Patient Intake Specialist, you’ll be the first person patients meet in their journey with Understood Care. You’ll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in. For this role we are looking for an intake specialist who will be interested in working afternoon and weekend hours.
You’ll answer incoming phone calls from patients, call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed. You will also document intake findings in internal systems, coordinate smooth handoff to MDs/NPs and Care Advocates and follow up to ensure onboarding is completed and successful.
About Understood Care
Understood Care is on a mission to bridge the healthcare gap for Medicare patients by providing compassionate care navigation.