eBilling Supervisor (Remote)

The eBilling Supervisor will supervise e-billing employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction. They will also supervise staffing and workflow volumes and use the workflow management system to effectively utilize headcount based on work volumes. The Supervisor will be responsible for employee lifecycle including interviewing and onboarding, training, and development. Monitor client inventory balances assigned to team members based upon job specifications and resolve issues escalated by the client.