Senior Customer Love Engineer

The goal of the Department of Customer Love is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience. As Senior Customer Love Engineer you will learn how Chili Piper works and why our customers use it. You will resolve customer questions in chat, email, and over zoom. You will guide new customers through their first steps with Chili Piper, own swift resolution of technical issues, analyze logs to find specific incident events, and replicate behaviors or bugs.