Advisory Solution Consultant – CRM (Transportation & Logistics)

At ServiceNow, we're leading the way in transforming customer operations through our CRM and Industry Workflows. We’re looking for a high-impact Solution Consultant (SC) who thrives on solving complex business problems and can help enterprise customers in Transportation & Logistics modernize their operations through our CRM suite: Customer Service Management (CSM), Field Service Management (FSM), and Sales & Order Management (SOM). This SC will play a pivotal role in defining the vision, crafting compelling solution narratives, and leading end-to-end technical sales cycles for Enterprise accounts. Own the technical win across our CRM portfolio (CSM, FSM, SOM) within key Transportation & Logistics accounts. Partner with Solution Sales Executives, Account Executives, and Customer Architects to align on account strategy and value-based outcomes. Lead tailored discovery sessions and create compelling solution visions tied to KPIs. Build and deliver industry-specific, persona-driven demos (call center agents, dispatchers, route planners, field technicians, etc.). Collaborate closely with partners, delivery teams, and the product organization to guide roadmap alignment and customer feedback loops. Support strategic pursuits and responses to RFPs/RFIs in collaboration with broader pursuit teams. Drive awareness and evangelize best practices in enterprise support models for B2B and B2C Logistics operations. Mentor internal teams on CRM trends in transportation—fleet maintenance, service order orchestration, ETA accuracy, route optimization, etc. Participate in pipeline generation activities: marketing events, webinars, etc.