Customer Success Manager

Shape the future of Postgres by helping customers adopt faster, grow faster, and stay longer. As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy. This is a builder-operator role, and the company needs people who can run world-class CS motions and help design the system underneath. You’ll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping push what great CS looks like; powered by AI, driven by data, and always human. The role includes leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution. It requires collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap; driving internal improvements to CS playbooks, tooling, and automation as the company scales; and leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints.