Manager, Partner Support

The Manager, Partner Support oversees daily execution and contributes to long-range performance planning for the Partner Support team, who is responsible for assisting the fulfillment activities of our partner pharmacy network, including: prescription processing, inventory ordering, financial reconciliation, etc. This leader drives effective and efficient service across voice, email, and web-based support channels, by owning the workflows and performance accountability—ensuring partner pharmacies receive timely, accurate, and high value support. This role balances strategic program design with operational discipline, translating metrics into action plans that improve resolution speed, documentation accuracy, and partner pharmacy experience at scale.