Job Description

As a Public Sector Platform Architect, you will serve as a trusted advisor to public sector executives, shaping platform strategy, governance, and adoption at enterprise scale. You will guide platform implementations ITSM (Incident, Change, Problem), ITOM (Discovery, Service Mapping, Event Management, Cloud Accelerate with Azure/AWS), Security Operations (VR, SIR), Integrated Risk Management (IRM), Continuous Authorization Monitoring (CAM), SPM (Demand Management, Strategic Portfolio Workspace), and ITAM (SAM and HAM). You will also provide governance oversight for platform health, CMDB strategy, cloud discovery, integrations, and CI/CD pipelines. You will translate technical concepts into business outcomes, advising senior leaders on roadmaps, compliance alignment, and value realization. You'll recommend leading practices, optimization opportunities, and innovation initiatives, including adoption of AI and automation capabilities. You will collaborate across multiple business units, partners, and stakeholders to ensure alignment, risk management, and operational readiness. Mentoring and enabling architects, administrators, and platform leaders, reinforcing technical excellence and consistent delivery is also expected.

About ServiceNow

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500ÂŽ.

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