$162,000–$264,000
USD/year
The Public Sector Platform Architect (PA) in Impact at ServiceNow is a strategic technical leader responsible for guiding platform strategy, governance, and value delivery for public sector customers in large-scale, compliance-driven environments. This role blends deep technical expertise with consultative advisory skills to ensure ServiceNow solutions are successfully deployed, governed, and adopted. The PA partners with Customer Success Manager, Customer Success Executives, Expert Service, Partners, and account teams to advise on enterprise-scale implementations, drive platform health, and deliver measurable outcomes.