Similar Jobs

See all

NICE AI Senior Consultant

TTEC Digital

Philippines

C# JavaScript

Senior Telecom Engineer - Contact Center and Voice Platforms

BHG Financial

Salesforce JavaScript SOQL

Sr. Consultant, Customer Experience

Burwood Group

US

SQL JSON Java

Senior PS Consultant

Miratech

Global

Talkdesk CCaaS Salesforce

Senior Genesys Cloud PS Consultant

Miratech

Global

SIP IVR Technical Architecture

Responsibilities:

  • Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
  • Design and build call flows and integrate backend systems using application programming interfaces (APIs).
  • Manage NICE Business Units (BU) and contribute to solution design and network optimization.

Qualifications:

  • 3+ years of experience with NICE InContact CXOne.
  • 3+ years of professional experience with NICE CXOne Studio scripting.
  • Hands-on experience designing and implementing NICE CXOne solutions.

Nice to Have:

  • Experience in Contact Center dashboard creation.
  • Basic knowledge of intersystem networking and data traffic flow between components.

Miratech

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, with an annual growth rate exceeding 25%, and they have a values-driven organization with a culture of Relentless Performance.

Apply for This Position