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Role Overview:
- Own onboarding and ramp for Sales, CX, and Support from day one.
- Translate product releases into customer value and team guidance.
- Build playbooks, training, and certification programs for each team.
Key Responsibilities:
- Develop role-specific onboarding plans with milestones and assessments.
- Partner with Product Marketing to create briefings, demos, and FAQs.
- Own LMS evaluation, setup, and ongoing administration.
What Success Looks Like:
- Assess existing programs and identify improvement areas in first three months.
- Establish certification programs and assessment cadences.
- Achieve measurable improvements in team readiness and ramp time.
Sweed
Sweed is a product-driven company building an all-in-one cannabis retail platform combining POS, eCommerce, Marketing, Analytics, and Inventory Management. With over 250 employees globally, they focus on simplicity, scalability, and performance for cannabis retailers.