Job Description
We’re looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution. This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You’ll work closely with Tier 2/3 teams and Product to triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture.
Responsibilities include technical troubleshooting, customer interaction, collaboration with Product and Engineering on escalations, knowledge sharing, and data handling. Growth opportunities include exposure to APIs, managed packages, and potential integrations with platforms like Stripe.
About Togetherwork
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations.