Job Description
The Care Partner Success Specialist plays a critical role in Lingraphica’s Clinical Sales process by building trusted relationships with care partners—family members, friends, or professional caregivers—who support individuals using our AAC devices. The CPSS ensures care partners are informed, engaged, and equipped throughout the trial and sales journey. This includes providing device training, facilitating communication with internal teams, offering tailored support and education, and navigating required administrative steps. This role requires a high degree of organization, adaptability, attention to detail, and a passion for helping others.
The role involves serving as the care partner’s advocate and primary point of contact, building strong relationships through timely communication via phone, text, and email. It also includes delivering customized training and device support sessions, identifying potential risks to the deal, and supporting the sales process by assisting care partners with paperwork and other requirements. The specialist maintains accurate documentation in HubSpot, tracks training volume, and collaborates cross-functionally to deliver a seamless care partner experience.
About Lingraphica
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life.