Director, Partner Support & Engagement

The Director of Partner Support is responsible for leading the partner-facing inbound and outbound call center teams that support the company’s core partner ecosystem including breeders, veterinary practices, shelters, Veterans Affairs programs, and employee benefits partners, and our in field Territory Partners. This role ensures that every partner interaction — whether inbound service or outbound engagement — is not only handled with operational excellence, but also reinforces growth-oriented strategies, such as building stronger relationships, supporting day-to-day needs, and identifying new opportunities for deeper partner engagement.

By combining service delivery with proactive partnership building, the Director of Partner Support plays a critical role in ensuring partner satisfaction, loyalty, and expansion. Responsibilities include Call Center & Partner Support Leadership, Growth Through Service, Partner Relationship Development, Operational Excellence, Team Leadership & Development.