Job Description
You will be responsible for responding to inquiries via email, phone, live chat, and asynchronous messaging. You will provide support for appointment scheduling, account access, benefits, programs, incentives, finding care, health screening, and company sweepstakes. You will take ownership of resolving customer service and healthcare navigation issues, ensuring quality, efficiency, and productivity. Keeping customer information confidential and in compliance with HIPAA regulations is crucial. You must manage case backlogs attentively and document each interaction in Salesforce. You will also exercise problem resolution skills when handling customer concerns using various internal tools and make outbound calls, including appointment scheduling with providers. Willingness to work occasional overtime is required.
About Apree Health
Apree Health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives.