Order Management Specialist

As an Order Management Specialist, you will play a key role in the day-to-day processing of customer orders by supporting our Pharmacy and Fulfillment partners and internal stakeholders in identifying and resolving order issues. While your core focus will involve driving order issue resolution, maintaining data accuracy, and supporting process improvements, your on-site presence provides valuable visibility into facility-specific challenges and opportunities, empowering you to identify, act on, and escalate issues or process gaps to the appropriate stakeholders for resolution. You’ll serve as a liaison between local operations and the Order Management team, building relationships that surface the right insights to the right people and strengthen collaboration across on-site and remote teams. Responsibilities include supporting daily order issue review and resolution, providing real-time onsite support, utilizing multiple systems to investigate, tracking and resolving order exceptions, acting as an on-site liaison, assessing and prioritizing competing order issues, contributing to and maintaining complex spreadsheets, contributing to KPIs and SLAs, partnering with the team to maintain Order Management resources, and supporting ad hoc projects.