Enablement Partner

Deliver structured, job-specific onboarding and training programs for new Customer Success hires, equipping them with essential skills, tools, processes, and product knowledge to ensure timely graduation and confidence in serving customers effectively. Develop and update training materials, including presentations, manuals, and online resources, for various Customer Success job roles. Create and deliver ongoing training content (product updates, soft skills, best practices, CSAT improvements). Create, organize, and maintain reusable learning materials. Oversee training effectiveness and gather feedback from participants to identify areas for improvement. Evaluate training effectiveness and drive measurable improvements in QA, CSAT, and team productivity.