Manager of Customer Success

Lead and develop a team of Customer Success Managers across enterprise, scale, and MSSP segments, fostering a culture of ownership and continuous improvement. Ensure customers operationalize NodeZero, driving measurable improvements in security posture. Engage directly with executive stakeholders to align on goals and long-term value. Guide the team to identify expansion opportunities, mitigate risk, and secure renewals. Collaborate with Sales, Channel, Product, and Support teams to orchestrate onboarding and advocate for customer needs. Own processes and reporting in Gainsight and Salesforce to monitor KPIs. Create repeatable success plans and onboarding journeys. Aggregate structured feedback to inform product strategy.