Technical Analyst I – Product Support (SaaS Platform)

The Technical Analyst I works with clients to resolve issues, lead conversations and coordinate activities across departments. As a Technical Analyst you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premises and SaaS products to support our customers/business partners and connect with them by video conference, email and CRM. You will be working directly with business users and system admins to troubleshoot complex platform issues, guide usage of our Varicent SPM product, and ensure optimal product adoption and value. This role sits at the intersection of technology, customer success, and product expertise, giving you exposure to a broad tech stack, real-world business problems, and cross-functional collaboration. Efficiently familiarize oneself with the organization's systems, processes, and team dynamics. Demonstrate proficiency in using relevant analytical tools and technologies.