Job Description
Ensure high standards of client care as a Metro Service Manager. This role will provide exceptional, proactive support for our clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience. The Metro Service Manager will take ownership of ongoing client operations and issue resolution.
Work closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences. Serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism. Respond to and resolve complex client inquiries, leveraging internal resources and collaboration to provide swift resolutions.
Lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation Act as a trusted advisor by continuously learning about evolving products and services to best support clients. Gather and analyze feedback on ride experiences to identify improvement opportunities and implement service enhancements.
About HopSkipDrive
At HopSkipDrive, their goal is to create opportunity for all through mobility, solving complex transportation challenges where there is a heightened need for safety, equity, and care.