Job Description
Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives. Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements. Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders. Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices. Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions. Partner with Technical Architects to identify and resolve technical blockers that could impact customer success. Build relationships with technical stakeholders within customer organizations. Contribute to product development by providing feedback to our engineering team. Standardize and automate implementation processes to increase team efficiency and customer satisfaction.
About Hightouch
Hightouch’s mission is to empower everyone to take action on their data and they are backed by leading investors such as Sapphire Ventures.