Senior Manager, Customer Success

As a Senior Manager, Customer Success, you’ll lead a team of six experienced CSMs serving mid-market and Lighthouse Credit Unions, including several of Clutch’s largest and most strategic customers. You’ll drive post-implementation success, ensuring customers deploy new features, realize measurable value, and expand their partnership with Clutch. The ideal candidate is comfortable coaching CSMs on executive-level renewals while building repeatable frameworks that scale. You’ll work closely with Product, Support, and Professional Services to guide feature rollouts, strengthen adoption, and deepen executive alignment. You will refine and scale the product-deployment motion, ensuring consistent rollout success across all portfolios. You will also standardize core CS processes and playbooks across the org, supported by data-driven performance insights.