Job Description
We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. Responsibilities include scoping out projects, leading discovery calls, solution architecture design, complex configuration, troubleshooting, documentation, and providing guidance regarding best practices. The consultant will collaborate with different teams for effective troubleshooting, lead business discussions regarding Netomi’s value proposition, and focus on driving efficiency in project delivery through initiatives. They will also analyze the customer health and create a plan to improve and optimize the performance on the AI Agent.
About Netomi
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands to enable agentic automation at scale across the entire customer journey.