Strategic Account Manager Lead

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap, building a world-class customer success team to support fraud, payments, and compliance-related products. As a Strategic Account Manager Lead, you'll manage an exclusive portfolio of high profile enterprise customers, serving as their strategic advocate within Sardine to help them maximize the value of products and services. This is a player-coach role, 70% focused on hands-on account management and 30% on mentoring and guiding the team. You’ll build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers. You will also translate complex product and technology problems into simple and actionable solutions, solve new fraud typologies, and actively communicate findings to customers. The role requires close collaboration with internal teams across risk, fraud, compliance, payments, data science, and product to support each customer’s evolving needs.