Head of Compliance & Customer Protection
Remote regions
GlobalBenefits
6w PTO
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Role Overview:
- Merge moderation and Customer Protection into a unified process: signal → risk assessment → review → decision → enforcement → appeal.
- Manage moderation of clients and partners, set review priorities, SLAs, and quality control.
- Run investigations of complaints and violations including fraud and prohibited practices.
Key Responsibilities:
- Develop and update rules with Legal, and turn them into instructions for moderators, Support, and partners.
- Ensure decisions are enforced across teams and remove root causes of repeat violations.
- Automate checks with ML, setting requirements for accuracy, manual review, and appeals.
Our Offer:
- Fully remote work with flexible full-time schedule.
- Vacation of 28 calendar days per year plus 7 wellness days.
- Comprehensive benefits including children's education reimbursement, professional training, and health coverage.
Social Discovery Group
Social Discovery Group (SDG) is a group of social discovery companies solving issues of loneliness and isolation by transforming virtual intimacy into the new normal. Our international team of digital nomads works remotely worldwide, and we are a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).