Technical Customer Support Specialist III – DAI Help Desk and Reporting SME

Remote regions

US

Salary range

$90,000–$120,000/yr

Benefits

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Primary Responsibilities:

  • Provide Tier 1 help desk support for DAI issues, including functional, technical, access, and processing problems.
  • Troubleshoot and resolve issues in Procure-to-Pay, Cost Accounting, and Oracle Time and Labor.
  • Develop and maintain OBIEE and Advana dashboards, reports, and analytic views.

Required Qualifications:

  • Demonstrated experience with DAI or comparable Oracle Federal Financials environment.
  • Strong knowledge of P2P, Cost Accounting, and OTL business processes.
  • Experience with OBIEE and Advana reporting and analytics.

Preferred Qualifications:

  • Hands-on experience with ICAM account management and role provisioning.
  • Knowledge of Oracle R12 modules like Contract Lifecycle Management, iProcurement, and Absence Management.
  • Prior experience supporting a Department of Defense agency.

Benefits and Culture:

  • Competitive salaries and comprehensive benefits including medical, dental, life insurance, and 401k matching.
  • Generous leave programs, tuition reimbursement, and professional development opportunities.
  • A commitment to equal opportunity and a supportive, inclusive work environment.

Redwood Strategy Group

Redwood Strategy Group is a minority-owned, Economically Disadvantaged Woman-Owned Small Business with over 17 years of experience supporting military departments and federal agencies with transformation, strategy, and operations. They are committed to their employees, offering a first-class total rewards package and fostering a culture of growth and innovation.

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