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• Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
• Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
• Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.

Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.

• Lead the implementation and support of Oracle Fusion HCM Payroll, defining processes and troubleshooting issues.
• Assist in running payroll and year-end processes, and participate in design sessions for enhancements.
• Serve as the primary point of contact for the Payroll module, creating documentation and training materials.

We are a hiring company specializing in Oracle Fusion Cloud solutions. We are building a team of experts to support a major implementation project.

• Design and deliver enterprise analytics and dashboards for a federal HCM modernization using Oracle Fusion Cloud.
• Develop OTBI, BI Publisher, Oracle Analytics Cloud, and HCM Extracts to turn workforce data into actionable insights.
• Act as a senior technical authority, setting standards, mentoring, and ensuring accessibility and compliance.

US Security & IT is a partner company supporting a large-scale federal Human Capital Management modernization with Oracle Fusion Cloud HCM. It provides a collaborative environment with high-impact technical ownership and opportunities to mentor colleagues.

• Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
• Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
• Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.

Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.

• Serve as the Accounting & Finance subject matter expert and system administrator for Deltek Costpoint, supporting government contract accounting operations end to end.
• Administer core Costpoint modules including General Ledger, Accounts Payable, Accounts Receivable, Billing, and Labor and Leave, and guide the accounting team on project setup master data standards.
• Configure, maintain, and troubleshoot indirect cost pools, rates, and revenue formulas to ensure accurate project reporting and DCAA compliance.

Quanta Services and Quanta Government Solutions provide infrastructure work that powers modern life, serving utility, renewable energy, and government industries. As the largest specialty contractor in North America, they foster a culture of inclusion, career development, and equal opportunity for all employees.

• Provide first-level technical support to end users via phone, chat, and email.
• Troubleshoot and resolve issues related to mobile devices, connectivity, and account services.
• Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions.

DMI is a leading global provider of digital services working at the intersection of public and private sectors. The company has over 2,100 employees globally and is recognized as a Top Workplace.

• Support the NEN Program Office as a liaison to Department of Navy stakeholders, including CIOs and CTRs, to ensure IT service requirements are met.
• Provide contract oversight and project management for IT equipment refresh, delivery, software support, and legacy transition projects.
• Address contract execution issues, develop action plans to mitigate disputes, and promote customer satisfaction through proactive communication and stakeholder engagement.

Falconwood, Inc. is a small, woman/veteran-owned business providing executive level consultants and programmatic support to Department of Defense Information Technology (IT) initiatives and programs. They have an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).

• Provide timely, professional customer service to federal government customers in a 24x7x365 support model.
• Manage customer cases and requests using CRM platforms, ensuring accurate documentation and resolution.
• Coordinate non-technical post-sales support including account access, licensing, warranties, and logistics.

Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It is a platform that facilitates job applications and emphasizes efficiency and fairness in recruitment.

• Triage and resolve customer tickets while managing the service queue.
• Partner with internal teams to address complex issues and support deployments.
• Identify recurring issues and document processes to improve support.

SOVRA is a leading public procurement platform trusted by over 7,000 government agencies and 1 million suppliers across North America. The company values efficiency, compliance, and transparency, and fosters an inclusive, equitable workplace.

• Collaborate with engineering and architecture teams to align technical requirements and support solution design and integration.
• Ensure delivered capabilities meet performance, reliability, and security expectations.
• Monitor technical dependencies, identify risks, and help drive resolution of technical issues impacting delivery.

Makpar is a comprehensive professional and technical solutions provider for the Federal government, specializing in cloud engineering, data management, cybersecurity, and emerging technologies. The company has a connected and engaged workforce dedicated to delivering mission success for government clients.

• Provide Tier 2/3 support for incidents and service requests through the Government-approved ITSM process.
• Diagnose and resolve application, infrastructure, network, access, integration, configuration, and performance issues.
• Maintain ServiceNow records, communicate status, and contribute to root-cause analysis and service improvement.

Ardent is a technology and mission services company supporting government clients. It has a mission-focused, inclusive culture and encourages veterans and people with disabilities to apply.

• Provide technical support for Dealertrack software products.
• Troubleshoot system issues and document resolutions in CRM.
• Manage multiple customer cases while meeting service levels.

They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.

• Provide administrative and logistical support across multiple federal and state client contracts and projects.
• Monitor and maintain project databases to ensure accurate and up-to-date program information.
• Coordinate meetings, document compliance, and communicate with clients, consultants, and government stakeholders.

This company provides project support services to federal and state government clients, working with scientific professionals and consultants. The culture is collaborative, innovation-focused, and fully remote with opportunities to impact government programs.

• Administer and support Oracle FCC and EDM systems, ensuring system reliability and data integrity.
• Collaborate with Finance, Accounting, and IT teams to manage configurations, hierarchies, and integrations.
• Drive process improvements, user training, and reporting to streamline consolidation and data governance.

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, spanning venue development, management, hospitality, and sponsorship sales. Founded in 2015, the company operates seven world-class venues and serves iconic arenas, stadiums, and cultural institutions across four continents.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Provide guidance and troubleshooting support to internal teams on business applications usage.
• Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
• Escalate complex issues to relevant departments and document interactions for process improvement.

We are a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. We boast a large team of skilled professionals committed to delivering high-quality work for our clients.

• Resolve incoming support requests for encryption, identity management, Unified Communications, and basic audio-visual issues.
• Troubleshoot account lockouts, password issues, and common problems while escalating when necessary.
• Document ticket information according to standard procedures and provide backup for the Service Request Office.

Oregon Health & Science University is Oregon's only public academic health center, providing patient care, groundbreaking research, and training for health care professionals. As Portland's largest employer, it offers opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

• Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries via phone and email.
• Document all customer interactions accurately in the call tracking system and navigate multiple systems to assist customers.
• Maintain confidentiality in accordance with HIPAA standards and contribute to a positive, team-oriented environment.

Point C is a National third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company focused on innovative cost containment strategies.

• Support financial and administrative operations for a U.S. government contracting organization.
• Manage contract documentation, invoicing, accounts payable/receivable, and payroll support.
• Coordinate HR administration, employee onboarding/offboarding, and benefits support.

This company provides financial and administrative support to organizations serving U.S. government customers. It is a growing organization with a collaborative, deadline-driven culture.

• Provide Tier 3 technical support for ACWS users, resolving complex application, system, and integration issues.
• Serve as a technical escalation point for Tier 2, coordinating with developers and technical teams to maintain system availability.
• Develop knowledge articles, troubleshoot performance problems, and support root cause analysis for continual improvement.

LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving federal agencies in defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company emphasizes agility, collaboration, and delivering impactful results.