Customer Success Manager

As a Customer Success Manager at Vanta, you will serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximize impact and engagement. You will leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals. You will also enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention. Utilizing our CS platform, Catalyst, you'll track and prioritize customer health indicators across your book of business, making data-driven decisions to enhance customer outcomes. You will proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities. Furthermore, you will act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement.