Customer Support Agent

PAR is seeking a career-driven, customer-focused Customer Support Agent to join the Call Center team. This entry-level role is ideal for individuals passionate about problem-solving, technology, and providing top-tier customer support. Opportunities for growth and internal promotion are available. The agent will provide first-level support for POS hardware/software and PAR products, resolve operational and technical issues, log and manage incidents using service management tools, follow escalation workflows, and contribute to the knowledge base. Exceptional service is expected to foster customer satisfaction. The agent will complete administrative support tasks, analyze issues, and collaborate with internal teams and third-party engineers.