Job Description
Be a part of our Technical Customer Support team, responsible for handling technical customer support for our product by phone, web, and email and working with developers to resolve critical issues for customers in a timely manner. In addition, once experienced on our product, you will be engaged in designing and implementing the software solution to meet the business needs of various clients. Each customer needs something different, and we are hiring support analysts who will find creative solutions for these requirements. This requires a deep understanding of the software and the ability to see issues from the customer's perspective. The software can be configured to meet all these different needs without writing a line of code, done through a wizard-based customization interface using a standard browser. The ideal candidate has a strong analytical and logical mind, a technical background, good judgment, people skills, and excellent attention to detail in this position and 1-2 years of experience in a technical support role.
About Agiloft
Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using their flexible Data-first Agreement Platform.