Account Manager EMEA

Develop a trusted advisor relationship with customers across multiple business segments. Support customers and also act as their CSMs through the entire lifecycle (onboarding, mid-subscription engagements, and end-of-term renewals) to achieve renewal targets. Develop and execute effective account control strategies for larger accounts in conjunction with the Sales team. Work closely with customers to identify expansion opportunities, taking advantage of both cross-selling and up-selling motions. Have a complete understanding of pricing and licensing models. Develop and maintain a high level of knowledge across the range of solutions ControlUp provides as they pertain to customer use cases and value. Create and issue renewal quotations. Forecast renewal opportunity statuses. Track and expedite purchase orders. Maintain accurate data in Salesforce.com regarding customer renewal information, renewal status, and renewal reports. Provide accurate reporting specifically for Late Renewals and Churn, including reasons for cancellation that are used for analysis. Build and maintain beneficial, positive relationships internally with the other account team stakeholders (Customer Success, Professional Services, Sales, Channels & Alliances team members. Build and maintain beneficial, positive relationships externally with Channel Partners, Resellers, and Distributors.