Customer Success Manager

Uphold Cleo’s Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled. Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey. Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews. Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers. Understand our customers’ organizational structure and develop relationships with key business stakeholders. Understand our customers’ business and link customer goals to compelling solutions to be delivered.