Program Development Manager, Knowledge Management & Communications

Knowledge Management:

• Lead the development, organization, and maintenance of key internal resource libraries.
• Ensure content is well-organized, regularly updated, accurate, and accessible.
• Define and implement best practice standards for documentation, resource management, and knowledge base audits.

Internal Communications:

• Create and manage internal communications that inform and align field and channel teams.
• Manage the Territory Partner Newsletter and department wide communications.
• Draft concise, actionable messages that support clarity, consistency, and adoption of new tools or processes.

Field Team Support:

• Partner with regional leaders and TPs to understand resource needs, pain points, and opportunities for support.
• Respond to inquiries, escalate blockers, and ensure continuous feedback loops from the field into internal teams.
• Help field teams feel informed, empowered, and connected to core initiatives.