Production Support Analyst

Play a crucial role in ensuring smooth operations of the Airspace platform, serving as a key liaison between users and internal teams. This hands-on position requires a proactive individual who can effectively address production support needs for both internal and external users. Primary responsibilities include analyzing, researching, and resolving customer support issues. Quick diagnosis of problems and identification of root causes using available data is paramount. The Analyst will either develop solutions independently or escalate issues to engineering teams while maintaining consistent communication with users on the progress. Effective communication is vital. The role involves engaging with product users across various channels, including in-person meetings, phone calls, emails, and live messaging. A prompt, helpful, and positive approach is crucial in all interactions. The ideal candidate is self-motivated, possesses a strong curiosity for software development, demonstrates a willingness to learn new technologies, and has a genuine passion for assisting others in utilizing the Airspace platform efficiently.