Own the product strategy for existing Chat and Knowledge surfaces: our Chatbots product and the synchronous chat experience in Agents.
Build a clear recommendation for how these pieces evolve, including implications for existing customers, revenue, and pricing.
Work through ambiguous organizational boundaries: align with the teams building adjacent products, secure buy-in from leadership, and turn competing priorities into a single, executable plan.

Execute With Clarity:

Build business cases and success metrics for the path you recommend; secure resources and stakeholder commitment to execute.
Balance speed with care: move quickly to validate assumptions and reduce ambiguity, while protecting customer outcomes and revenue.
Communicate clearly and often so the rest of the company understands where Chat & Knowledge is going and why.

Zapier

Zapier builds and uses automation every day to make work more efficient, creative, and human. They are a fully remote company, committed to a diverse and inclusive work environment.

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