Client Success Lead

The Client Success Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post-sale contact for Affirm merchant partners. You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. You will be responsible for managing contract renewals, updating pricing, and expansions. You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage. You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs. You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship. You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.