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What You'll Do:
- Manage and guide the onboarding experience for mid-market properties, serving as a strategic partner throughout implementation.
- Drive customer adoption and long-term success by identifying opportunities to expand utilization of Cloudbeds features.
- Collaborate with Onboarding Project Management and cross-functional teams to deliver seamless onboarding for complex customers.
What You Bring:
- 4+ years of hospitality operations experience, preferably in leadership or senior operational roles.
- 2+ years of SaaS onboarding, implementation, or customer success experience.
- Strong consultative, problem-solving, and project coordination skills.
What We Offer:
- Remote-first culture with a fully distributed team across 40+ countries.
- PTO in accordance with local labor requirements and monthly Wellness Fridays.
- Fully paid parental leave, home office stipend, and professional development opportunities.
Cloudbeds
Cloudbeds is a hospitality technology company that provides an intelligently designed platform to power properties across 150 countries, processing billions in bookings annually. With 650+ employees across 40+ countries, the company is remote-first and fosters a culture of innovation and inclusion.