Associate Technical Solutions Engineer II

As an Associate Technical Solutions Engineer II, you will serve as the front line for the Support Engineering team, working closely with our product engineers, product managers, customer experience, and partner experience teams to diagnose and resolve issues as they arise with our digital life insurance products. You will serve as the first line of support for issues that are too complex for general CX and require engineering involvement. You’ll review tickets for accuracy, solve the less complex issues. and escalate tickets needing Tier 2 and Tier 3 support to our more senior team members. You will contribute to a team critical to operational success. One that works both with internal and external collaborators to resolve issues and ensure our digital life insurance partner experiences remain in optimal condition for our partners and their customers. Part customer consultant, part technical writer, and part software engineer, this role serves as a key liaison across various parts of the Bestow organization.