Senior IT Client Platform Engineer

Design, implement, and maintain endpoint management solutions (Jamf Pro, Intune, or equivalent) for macOS and iOS devices at scale. Own zero-touch deployment workflows to enable smooth onboarding and offboarding. Manage the device lifecycle: procurement, configuration, patching, monitoring, and decommissioning. Standardize and manage system images, policies, and applications across all platforms. Troubleshoot endpoint-related escalations and provide Tier 3 support when needed. Build and maintain automation scripts and workflows (Python, Bash, PowerShell, APIs) to reduce manual IT processes while looking for ways to continuously improve the employee experience and IT efficiency. Integrate identity and access management platforms (Okta) with endpoint tools for provisioning and compliance. Define and enforce security baselines, patch management, and compliance controls across all endpoints. Partner with Security to identify, monitor, and remediate endpoint vulnerabilities. Ensure platforms meet audit, compliance, and regulatory requirements (e.g., SOC2, ISO 27001). Maintain thorough documentation of system architecture, standards, and operational procedures. Work with IT Operations to ensure escalations are efficiently resolved and knowledge is shared. Collaborate with cross-functional teams (Security, Infrastructure, HR, and Engineering) on device and access workflows. Document processes, create runbooks, and contribute to knowledge-sharing across the IT organization. Act as a subject-matter expert in endpoint management and automation best practices.