Customer Success Platform(CSP) Product Owner

Key Responsibilities:

• Own day-to-day delivery with Gainsight (scope, plan, milestones, RAID), including contract/PS coordination as needed.
• Coordinate “client success champions” (regional/service-line representatives) to validate workflows, define best practices, and drive adoption/training.
• Establish governance, documentation, admin standards, and partnership with training to support global scaling post-launch.

Qualifications:

• Proven Gainsight enterprise deployment experience (preferably global/multi-region rollout), including implementation phases from discovery → configuration → go-live → scale.
• Hands-on Gainsight administration (configuration, user/permission model, lifecycle management, reporting/dashboards).
• Ability to anticipate common failure modes (governance gaps, tech/data services constraints, enablement shortfalls).

Soft Skills:

• Operator mindset: can turn complexity into working processes and system decisions.
• Influence without authority: aligns regional leads and frontline teams on common playbooks.