Service Manager

The Service Manager at Marmic Fire and Safety oversees the company’s service operations, focusing on fire protection systems and safety equipment. Responsibilities include managing service technicians, ensuring service quality, and maintaining client relationships. Daily tasks involve scheduling, dispatching service calls, and ensuring activities comply with safety regulations and industry standards. The role also includes leadership and development through mentorship, training programs, and fostering a collaborative environment. Client relationship management involves addressing inquiries and ensuring customer satisfaction. Additionally, the Service Manager conducts quality inspections, implements process improvements, manages budgets, and prepares performance reports.