Sr. Business Process Consultant

About the Role:

• Engage directly with business stakeholders to analyze, design, and optimize end-to-end workflows.
• Bridge the gap between business needs and technical delivery, ensuring solutions deliver measurable outcomes.
• Ideal for experienced CRM/CSM consultants with process re-engineering and change management skills.

Key Responsibilities:

• Lead workshops with business sponsors and SMEs to capture current-state processes and design future-state workflows.
• Translate requirements into business requirement workbooks, user stories, acceptance criteria, and test plans.
• Partner with Technical Consultants, Solution Architects, and Project Managers to ensure requirements flow into robust technical solutions.

Process Improvement & Change Management:

• Analyze processes to identify areas for automation, AI agent adoption, and continuous improvement.
• Develop adoption strategies, training materials, and change management plans to ensure successful rollout.
• Ensure user experience is prioritized with logical flows, accessibility, and ease of use.