Sr. Technical Consultant, ServiceNow, CRM

The Role:

• Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community.
• Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations.
• Advise customers on ways they can leverage the ServiceNow platform to transform their current processes.

Responsibilities:

• Support the engagements efforts for Manufacturing-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Lead customer design workshops focused on ServiceNow Platform and CRM and Industry Workflow Solution technology focusing on Manufacturing Commerical Operations.
• Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Qualifications:

• At least 4 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Manufacturing sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies