Sr. Technical Consultant

Technical Design & Delivery:

• Translate business requirements into technical designs and working configurations.
• Configure and implement workflows across lead-to-cash, CPQ/CLM, order management, customer service, field service, industry solutions, and AI agent use cases.
• Perform hands-on development with technologies like Flow Designer, Business Rules, REST APIs, and JavaScript.

Customer Engagement & Advisory:

• Act as a trusted advisor on configuration vs. customization, ensuring platform best practices.
• Lead or co-lead customer design workshops, knowledge transfers, and proof of concepts.
• Provide guidance and mentorship to customer admins and partner developers.

Collaboration & Delivery Excellence:

• Work closely with cross-functional teams to ensure end-to-end solution quality.
• Draft and review user stories, acceptance criteria, testing strategies, and technical documentation.
• Contribute to delivery playbooks, accelerators, and continuous improvement practices.