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North America

  • Serve as the functional and process expert during customer engagements.
  • Guide customers on configuration vs. customization and adoption of best practices.
  • Advise senior leaders on process optimization and AI/automation opportunities.

CRM CSM Salesforce SAP

15 jobs similar to Sr. Business Process Consultant

Jobs ranked by similarity.

US

  • Be a functional subject matter expert on the delivery of the ServiceNow platform and applications implementation consulting engagements.
  • Drive process definition, improvement, reengineering, and gap analysis of current vs. future processes.
  • Identify areas of business process improvement (efficiency, effectiveness, and experience) and recommended solutions that detail requirements, ensuring the proposed solutions meet needs expectations, balancing requirements and process best practice.

Sigital is a ServiceNow Premier Partner whose mission is to help organizations align their IT Services and Operations Management strategies with their business and service delivery needs. They are a fast-growing professional services business.

Europe

  • Engage with stakeholders to understand their goals and challenges, providing expert advice.
  • Design end-to-end solutions using ServiceNow Industry products that align with business requirements.
  • Proactively analyze the current state and identify new options for improving ways of working.

ServiceNow is a global market leader in cloud computing, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

North America

  • Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community.
  • Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations.
  • Support the engagements efforts for Manufacturing-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

$123,900–$216,800/yr
North America Canada

  • Configuring ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes.
  • Participating in workshops with customers to assess current processes and establish future-state processes.
  • Designing and delivering ServiceNow solutions with a technical architecture designed for long-term success.

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026.

North America

  • Be the process expert for Finance, Supply Chain, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices.
  • Drive Finance, Supply Chain, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes.
  • Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes.

ServiceNow provides AI-enhanced technology that connects people, systems, and processes to empower organizations. With over 8,100 customers including 85% of the Fortune 500®, ServiceNow is a global market leader that makes the world work better for everyone.

LATAM

  • Understand user needs and translate them into detailed requirements for the build team.
  • Build use cases, writes, manages and clarifies user stories, visualization, and process flows.
  • Apply business process improvement methods for optimization.

They relentlessly focuses on helping the people and organizations we touch. The company is committed to Our Credo, Diversity, Equity & Inclusion (who we are and what we believe) by ensuring we are attracting, developing and retaining talent that reflect the communities our teams serve.

Europe

  • Define and execute a partner-led growth strategy for ServiceNow CRM, with AI as a core differentiator.
  • Drive partner-sourced pipeline for CRM and AI-powered customer workflows.
  • Build AI capability within CRM-focused partners, enabling them to deliver intelligent customer engagement solutions.

ServiceNow's cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. With over 6,900 customers, they serve approximately 80% of the Fortune 500, and they're on the 2020 list of FORTUNE World's Most Admired Companies.®

North America

  • Own and maintain CoE standards, configuration policies, and naming conventions specific to the ServiceNow CRM platform.
  • Participate in solution design reviews for new CSM, SOM, FSM and Industry Solution requirements, ensuring proposed configurations follow low-code-first principles and adhere to CoE architectural standards.
  • Design and deliver role-based training programs for ServiceNow CRM end users, covering agent workspaces in CSM, sales workflows in SOM, and dispatch and scheduling in FSM.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

US

  • Conduct business process reengineering and performance improvement initiatives.
  • Analyze workflows, identify inefficiencies, and develop optimized process solutions.
  • Develop reports, white papers, and executive briefings to communicate findings and recommendations.

Artemis ARC supports transformation and optimization efforts. They partner with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery and have 300+ employees nationwide.

$118,000–$160,000/yr
US Canada

  • Drive process definition, documentation and continuous improvement across critical enterprise level processes.
  • Develop a strategic roadmap and year over year value story for how the process will change as the business & business landscape evolves.
  • Facilitate open and productive communication among team members, stakeholders and customers of their process.

Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, and energy storage facilities. They have a global portfolio of more than 35 power facilities and transmission assets.

North America

  • Design, build, and operate the ServiceNow CRM Partner Advisory Board.
  • Primary technical advisor and solution design authority for strategic CRM technology partnerships.
  • Ensure partners can deeply integrate with, extend, and build agentic offerings on ServiceNow’s CRM platform.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. The company's cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

North America

  • Lead discovery workshops and technical demos that connect FSO and CRM solutions to real financial services challenges across the full customer journey.
  • Partner with sales to build pipeline, shape account strategy, and drive deals forward with domain credibility and technical depth.
  • Guide strategic programs in top accounts — roadmap alignment, customer journey sessions, and outcome-based value conversations with business and IT stakeholders.

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

$80,000–$100,000/yr
US 4w PTO

  • Lead and support HubSpot CRM implementations, migrations, RevOps strategy, and marketing/sales automation initiatives.
  • Design, build, and optimize revenue systems across the full customer lifecycle in HubSpot.
  • Own both strategy and execution across multiple clients and projects.

Process Pro Consulting is a 5-star Diamond HubSpot Partner Agency that helps B2B companies run smarter through better systems. We focus on building clean, usable HubSpot environments that drive real results, while working closely with clients as true partners.

US 4w PTO

  • Lead and support HubSpot implementations, migrations, and system improvements.
  • Design and refine CRM systems across Marketing, Sales, Service, and Ops Hub.
  • Act as a trusted advisor to clients on HubSpot and RevOps strategy.

Process Pro Consulting is a 5-star Diamond HubSpot Partner Agency that helps B2B companies run smarter through better systems. They focus on building clean, usable HubSpot environments that drive real results, while working closely with clients as true partners.

$133,600–$233,800/yr
North America

  • Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products.
  • Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow's cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. With innovative AI-enhanced technology, they serve over 8,100 customers, including 85% of the Fortune 500®.